Citrix - Troubleshooting App & Desktop Virtualization - 7.6 Stop wasting time on other CCA 7.6 preparation material that claim to be updated. Citrix is making the exam more and more tricky, and your only way to work around that and pass on the first attempt, is to study and understand Citrix Virtualization in depth, which is the core design. Citrix Receiver is a new version of Citrix Client which is a program that allows secure access to cloud computers. It is often used for cloud applications or for enabling remote desktop access to certain servers within the cloud. It is primarily used within enterprise but there are a few programs installed for end users that utilize it too. Everything you need—your apps, files and desktops—at your fingertips. Citrix Workspace app is the easy-to-install client software that provides seamless, secure access to everything you need to get work done.
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Virtual App
Summary: Virtual App is a device independent service which provides on and off campus access to UCC’s applications and services.
Primary users of this service: Staff, Student
Who to contact to use this service: Helpdesk | E:helpdesk@ucc.ie | IT Services |
Contact to discuss this service: Séan O'Mahony | E:s.omahony@ucc.ie | IT Services |
Strategic Focus: Enabling Infrastructure Services
Description of the Service
Virtual App is a service which delivers secure access on and off campus to UCC’s online applications and services where the following conditions exist:
- If a staff member cannot run the required version of browser or plugins on their device for applications such as DMIS, ITS, HRIS (e.g. Java Runtime Environment).
- If a staff member wants to access services from off campus.
- If a staff member has difficulty accessing services from a non-windows device (e.g. Apple Macs).
- If a student wants access to the Office suite, SPSS, EndNote, R Studio or other applications remotely or on a non-Windows based device.
- If a student wants to print from their own device to the SIT printing service.
In the above cases, UCC staff and students can simply access Virtual App using the web browser on any device by going to https://virtualapp.ucc.ie and authenticating with their UCC email address and password.
How to start Citrix VirtualApp
On a Windows Desktop or Laptop open a web browser (IE and Chrome work best) and go to the webpage https://virtualapp.ucc.ie
If you are prompted for your credentials please use your UCC email address and password. The Citrix Workspace App is installed on managed computers on campus and you should see the screen below. Click on the 'Staff Desktop' to start your Citrix session.
If you do not see this please follow the installation instructions below.
Windows installation instructions
If this is the first time you are accessing the service you may be prompted to install the Citrix Workspace App.
Check on 'I agree' and press the install button.
This will start the download of the Citrix Workspace App, Once this is downloaded run the application (at the bottom of the webpage).
This will begin the install of the Citrix Application - Click on 'Start'
Check the box to agree to the licence agreement and press the 'Install' button
Important - If you are prompted to 'Enable Single Sign-on' ensure that the check box is ticked before pressing the 'Install' button
Click on 'Finish' to end the install. We recommend that you reboot your computer after the install is completed.
MacOS installation instructions
- If this is the first time you are accessing the service you may be prompted to install the Citrix Workspace App.
- Check on 'I agree' and press the install button.
- This will start the download of the Citrix Workspace App, Once this is downloaded run the application.
- Double Click on 'Intstall Citrix Workspace'
- Click 'Continue' on the next 3 screens
- Click 'Agree' to agree to the license terms
- Click 'Install'
- You may be asked for your MacOS admin password - enter this and click on 'Install Software'
- Click 'Close' to end the installation and ee recommend that you reboot your computer after the install is completed.
- On reboot login to https://virtualapp.ucc.ie and use your UCC email address and password
- Click on 'Staff Desktop' to start your Citrix session
- If you are prompted to update the Citrix Workspace App please click 'Confirm' to start the update process
Using Citrix on iPad or iPhone
In the App Store, search for ‘Citrix Workspace’ and download it.
Open the app directly from the App Store or from your home screen.
Choose either notification option if prompted
Enter the Store URL as https://virtualapp.ucc.ie and press 'Continue'
- Use your UCC email address and password to login
You will now be presented with a list of Virtual Apps and Desktops. Please select 'Staff Desktop' to begin your Citrix session.
Citrix Receiver Desktop App For Windows 10
Using Citrix on an Android Phone or Tablet
Using Citrix on a Chromebook
- Login to the Chromebook using your UCC email address and password
- The Workspace App will install automatically
- Click on the Citrix Workspace icon when it appears in your taskbar
Login to the Citrix Session using your UCC email address and password
OneDrive in Virtual App
When you are using Virtual App it is recommended that you use OneDrive for Business for all you files and folders. All staff members have a OneDrive account already created as part of Office 365. Using OneDrive for Business will ensure that you have access to your files on your own computer and in Virtual App.
On login to the Virtual App Desktop, OneDrive is mapped as the X: drive and is visible as a drive in File Explorer
On your own computer you can access OneDrive through the OneDrive for Business client or through the web https://www.ucc.ie/en/staffapps/
Further information on using OneDrive with DMIS is available at https://www.ucc.ie/en/support/regsa/support/dmis_virtual_app/
Multiple Monitor Support
The Citrix Virtual Desktop supports multiple monitors. If you wish to run an application using more than one monitor you must first expand the Virtual Desktop across your screens. To do this:
1. Drag the Virtual Desk so that it spans the monitors e.g. for two monitors drag the Virtual Desktop window between the two screens (see image below).
2. Maximise the Virtual Desktop window using the the square symbol in the top right corner.
3. The Virtual Desktop now spans both screens and available to the Virtual Desktop applications.
A virtual workspace with a single-sign-on feature
Adapting the modern workstyles and complex IT environments are both exhausting and frustrating as you’re forced to remember various account details for every single virtual app you owned. Not to mention the performance and security issues you’ll need to bear every time you’re bound to change from different devices. These situations are not only a waste of your time but also a big hindrance to your productivity in a day.
The good thing is there’s a simple way to resolve all of these troublesome issues. Spent more time on your productivity by using the Citrix Workspace App! This app is the latest addition to the reliable Citrix’s family of services.
An efficient virtual workspace app
Citrix Receiver Desktop Application
The app is the most extensive technology the Citrix family of services has to offer.
Citrix Workspace App is a universal software client that allows you to instantly access anytime, anywhere all your workspace services without the trouble of individually sign-on, confusing passwords, and complicated interfaces. It’s the simplest way to work on all of your virtual apps, desktops, SaaS apps, files, and mobile apps on any device. The app isn’t only providing convenience to its users, but also offers security that stops others from interfering with your business. No doubt that this app will help you boost your productivity to a higher level!
More than just a revamped
If you’re thinking that this app came out of nowhere (or just a new addition to the family of Citrix services), well, you simply missed the highlights of Citrix Synergy 2018. The app was announced to play the role of the focal point of the end-user Citrix Workspace experience. It is the successor of Citrix Receiver, a software used primarily for connecting users to XenDesktop, XenApp desktops and applications. But there’s no need to worry since the app incorporates the full capabilities of Citrix Receiver, plus a dozen more.
Citrix is also committed in helping its customers through this transition and also working double-time to prepare significant resources you can use in simplifying the process involved in shifting through these technologies. The app’s features will come from all existing Citrix Receiver technology as well as the other Citrix client technology including the NetScaler plug-ins, XenMobile Secure Hub, ShareFile drive mapper, desktop app and sync. Additionally, it is also enhanced to deliver extra premium features concerning data loss prevention, secure access to SaaS apps, secure internet browsing capabilities, advanced search, and many more.
(In)dependent workspace app
The app is all great and efficient productivity-wise. It’s also created to look modern and appealing to the taste of its users as well as intuitive enough for beginners. However, in order to have full control of your virtual workspace, you’ll need to avail the other necessary Citrix services. The app can aggregate multiple services and deliver them through the new end-user interface but will only display the associated workspace resources to which your availed services are entitled. For instance, if you only have the Citrix Cloud XenApp and XenDesktop service, then the app will intelligently enumerate and deliver only the associated virtual apps and desktops included on your bundle. You’ll lose control with the items that do not include the XenApp and XenDesktop services such as the single-sign-on to mobile apps, SaaS apps, and web apps.
On the other hand, if you currently own multiple services including ShareFile service, then you’ll have access to all the virtual apps, desktops, and files as well as cross-service integration capabilities. It’s nice to have instant access to all your virtual apps and desktops but in order to do that, you’ll just have to spend a little and avail other Citrix services and bundles.
Where can you run this program?
The app can be utilized in various devices including Windows, Mac, Linux, Chrome OS, iOS and Android. You can download the app from the leading app stores or by simply visiting its official website and clicking right through the download page. Although, you’ll need to have access to Citrix Workspace Platform to unlock the app’s full capabilities. You can find the Platform in all Citrix Cloud services.
Is there a better alternative?
Since looking for the most suitable virtual workspace program for your needs can be troublesome at times, checking out one app will never be enough. Aside from Citrix Workspace, you can check out and try its well-known rival--VMware Workspace ONE. It is a digital workspace platform that delivers and manages any app on any device by integrating access control, application management, and multi-platform endpoint management. It also offers a wide range of features; most of them are comparable to what’s available in Citrix Workspace such as it's ability to give you a passwordless single sign-on to a catalog that provides easy access to virtual apps and files. VMware Workspace One isn’t necessarily better than Citrix Workspace as it works (almost) the same functions. You’ll only need to determine which product is the closest to delivering exactly what you need for you to be able to choose from the two.
Our take
The app has its own merits including the fact that it’s developed by one of the most reliable names in the digital workspace market. But for some users, this fact can also be considered as the app’s own downfall. Even if you can download the app for free, you can only fully utilize its potential by availing Citrix’s other services which come with a pricey subscription fee. The only thing that will stop you from liking the app is your unwillingness to try out the whole package of Citrix services. Overall, the app is really for user’s convenience and back-end security. It’s UI is designed perfectly modern-looking and beginner-friendly. It is also highly recommended for those who have already Citrix Receiver to start with since the app is a total upgrade of the cloud-based software.
Should you download it?
Only if you have already other Citrix services such as XenApp, XenDesktop, NetScaler, XenMobile, and ShareFile. The app will work perfectly managing your virtual apps and desktops through these services. Although you may also check out the app’s biggest rival, VMware Workspace ONE, to see which specific service fits your needs.
Highs
- Free download available
- Modern interface design
- Beginner-friendly features
- Offers single-sign-on to all your virtual apps and files
- From the reliable Citrix’s family of services
Lows
- Unlock the app’s full potential only by availing other Citrix paid services
- Needs access to Citrix Workspace Platform
- Complex transition process from Citrix Receiver to the app
Citrix Receiverfor Windows
18.8.0.0