Ipad Pro Citrix Workspace

Access to Hospital Citrix based applications relies on having a valid Hospital domain account. If you do not know your Hospital login information, please contact the Hospital Support Desk (ISD) at (984) 974-4357. The receiver has been replaced by Citrix Workspace App, the current version is Citrix Workspace app 1809. Download this version from the Citrix website and install it. The new app will automatically replace the receiver app. I've tested it at 10.14 and it works fine.

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downloadWhy can't I download this file?Citrix Workspace App and Citrix Receiver cannot launch applications automatically with Safari version 12.

Solution

SERVER SIDE CHANGES
For StoreFront deployments, modify web.config under the Receiver for Web (RfWeb) site (typically C:inetpubwwwrootCitrixStoreWeb) to activate the Citrix Receiver Launcher / Citrix Workspace App Launcher for Safari 12 and later.
1. Open web.config using your preferred text editor and locate the line : <protocolHandler enabled='true' platforms='(Macintosh|Windows NT).*((Firefox/((5[2-9]|[6789][0-9])|ddd))|(Chrome/((4[2-9]|[56789][0-9])|ddd)))' skipDoubleHopCheckWhenDisabled='false' />
2. The value of the platforms attribute is a regular expression specifying the browsers that Citrix Receiver Launcher is used for client detection and HDX launches. Change the regular expression to:

'(Macintosh|Windows NT).*((Firefox/((5[2-9]|[6789][0-9])|ddd))|(Chrome/((4[2-9]|[56789][0-9])|ddd)))|Macintosh.*Version/(1[2-9]|[2-9][0-9]).*Safari/'

3. This will add Safari 12 and later to the list of browsers that Citrix Receiver Launcher will be used.
CLIENT SIDE CHANGES
On a Mac Station running Safari 12 perform the following actions:

Launch Safari 12 Browser and select Safari from the Menu on top > go to Preferences and select it

In preferences > Select Advanced tab > check Checkbox 'Show Develop Menu in Menu Bar' (Located at the very bottom). This option will enable the Develop tab in Safari top menu

Close the preferences window by selecting the red circle on the top left corner
Go back to Safari Menu and select > Clear History

Then go to Safari Menu and select the Develop Tab > Empty Caches

Close All safari windows after this. Make sure no Safari Windows are left open.
Test using Safari 12 and browse to Storefront’s receiver for website URL.

CLIENT DETECTION BEHAVIOR ON SAFARI 12

Go to https://StorefrontURL/Citrix/StoreNameWeb
The first thing a user should see when testing going internally to Storefront’s Website is to detect Receiver/Workspace App. Please select “Detect Receiver/Workspace App”. Image below shows test using receiver.

The following window prompt will appear “Do you want to allow this page to open Citrix Receiver Launcher?' please select “Allow”

Once “Allow” is selected, no Manual interaction will be required by user. Site will automatically load to go to either “Logon Page when using explicit authentication” or it would “take you to your Apps enumeration” if SSO (Single Sign On) is enabled.

Once user is logged in, when trying to launch an application or desktop the following prompt will show for user to select 'Allow'

ADDITIONAL CONSIDERATIONS

When users are connecting internally and Storefront server is using an Internal SSL cert. Mac stations must have the CA Root and or Intermediate Certificate added to their Keychain Store in the Mac. Additionally, SSL certIFICATE must be set to Always trust / Allow. See example below:

Note: You should clear browser cache and history before the changes mentioned in this article can take effect.

Problem Cause

Additional Resources

You can now use the Application probing feature to proactively monitor the health of applications enabling you to fix issues before the user actually experiences them. For more information refer to Citrix Documentation - Application probing.

Citrix Blogs - NPAPI support is being removed from Safari 12

Disclaimer

This software application is provided to you as is with no representations, warranties or conditions of any kind. You may use and distribute it at your own risk. CITRIX DISCLAIMS ALL WARRANTIES WHATSOEVER, EXPRESS, IMPLIED, WRITTEN, ORAL OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT. Without limiting the generality of the foregoing, you acknowledge and agree that: (a) the software application may exhibit errors, design flaws or other problems, possibly resulting in loss of data or damage to property; (b) it may not be possible to make the software application fully functional; and (c) Citrix may, without notice or liability to you, cease to make available the current version and/or any future versions of the software application. In no event should the software application be used to support ultra-hazardous activities, including but not limited to life support or blasting activities. NEITHER CITRIX NOR ITS AFFILIATES OR AGENTS WILL BE LIABLE, UNDER BREACH OF CONTRACT OR ANY OTHER THEORY OF LIABILITY, FOR ANY DAMAGES WHATSOEVER ARISING FROM USE OF THE SOFTWARE APPLICATION, INCLUDING WITHOUT LIMITATION DIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. You agree to indemnify and defend Citrix against any and all claims arising from your use, modification or distribution of the software application.

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Citrix Workspace app lets you access your SaaS, web apps, mobile, virtual apps, files, and desktops to help you be as productive on the go as you are in the office. If your company uses Citrix, you have the freedom to work on your favourite device from wherever you are. Just ask your IT department how to get started.
HOW TO USE CITRIX Workspace app
1. Open Citrix Workspace app and tap on Get Started.
2. Enter the Server or email address as instructed by Your IT Help Desk or system administrator.
3. Enter your User Name and Password.
4. Select the applications you want to use.
5. For adding multiple accounts, navigate to Settings and tap on Manage Accounts.
6. For Deleting/Editing Account already added navigate to Settings and tap on the Store.
HOW TO REPORT AN ISSUE TO CITRIX - Please contact your company's IT support team before following these steps:
Option 1
1. Open Citrix Workspace app and tap 'Settings' and then 'Support'.
2. Tap 'Request Help from Support'; This generates an email with log file.
3. Send the email to your company's IT support team.
Option 2
1. In the App Store, go to Citrix Workspace
2. Tap 'Reviews' and then tap 'App Support' found at the bottom right of the screen.
3. This launches the Citrix support forum where you can review reported issues OR
4. To report issues, tap the menu icon and create an account first.
- This release addresses a number of issues that help to improve overall performance and stability.